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Privacy Policy

Last Updated: April 13, 2025

1. Introduction

At LUME CIRCLE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you visit our website (https://www.lumecircle.com) and make purchases. By using our site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect two types of information:

  • Personal Information: This includes your name, address, email, phone number, payment details, and other data provided during checkout or account registration.

  • Non-Personal Information: This includes data such as your IP address, browser type, and device details, collected automatically through cookies and analytics tools.

3. How We Use Your Information and Legal Basis

We use your information for the following purposes, under the corresponding legal bases defined by the General Data Protection Regulation (GDPR):

  • To process and fulfill orders, including shipping and payment.
    Legal Basis: Performance of a contract

  • To send order confirmations, updates, and customer service-related messages.
    Legal Basis: Performance of a contract

  • To improve our website, products, and services based on your usage and preferences.
    Legal Basis: Legitimate interest

  • To send marketing communications and promotional offers, with your consent.
    Legal Basis: Consent (you may opt out at any time)

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing your orders or complying with legal obligations. After that period, your data will be securely deleted or anonymized.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These tools help us:

  • Remember your preferences and shopping cart.

  • Analyze website traffic and usage patterns.

  • Provide targeted ads based on your browsing activity.

We use tools such as Google Analytics, Meta Pixel and Shopify Analytics to track user interactions and improve marketing efforts.

You can manage or disable cookies through your browser settings at any time.

6. How We Protect Your Information

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure payment gateways

  • Data encryption

  • Restricted internal access to sensitive data

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Sharing Your Information

We may share your personal data with third-party service providers strictly for operational purposes:

  • Payment Processing: e.g., PayPal, Stripe, credit card processors

  • Shipping and Fulfillment: Trusted courier and logistics partners

  • Marketing & Analytics: Email platforms and analytics tools, with your consent

  • Legal Compliance: If required by law or to protect our legal rights

These partners are obligated to protect your data and use it only for specified purposes.

8. Your Rights

If you are located in the EU or EEA, you have the following rights under GDPR:

  • Right to Access – Request a copy of your personal data.

  • Right to Rectification – Correct any inaccuracies in your data.

  • Right to Erasure – Request deletion of your data (subject to legal exceptions).

  • Right to Restrict Processing – Ask us to limit how your data is used.

  • Right to Object – Object to processing for direct marketing.

  • Right to Data Portability – Receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@lumecircle.com.

Right to Lodge a Complaint:
If you believe your rights have been violated, you have the right to file a complaint with your local data protection authority.

If you are based in Portugal and wish to lodge a complaint, you may contact the Comissão Nacional de Proteção de Dados (CNPD) at www.cnpd.pt.

9. International Data Transfers

We may transfer and process your data outside the European Economic Area (EEA), including to countries like the United States. When we do, we ensure that appropriate safeguards are in place, such as:

  • European Commission-approved Standard Contractual Clauses (SCCs)

  • Transfers to countries with adequate protection levels

10. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal data.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that a child under 13 has provided us with personal data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We recommend checking this page regularly to stay informed about how we protect your data.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

LUME CIRCLE
Email: info@lumecircle.com
Website: https://www.lumecircle.com

Data Controller:
LUME CIRCLE
Rua Almada Negreiros N3, 1, 2650-398 Amadora, Portugal
Email: info@lumecircle.com