Return & Refund Policy

At LUME CIRCLE, we are committed to providing high-quality products that reflect the essence of luxury and performance. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below.

1. Eligibility for Returns

We accept returns for the following:

• Items that are unused, unworn, unwashed, and in their original condition with all tags still attached

• Items must be returned in their original packaging (e.g., branded poly mailers, boxes, or protective sleeves)

2. Return Window

You may request a return within 14 days of receiving your order. After this period, we cannot accept returns.

3. Return Process

To initiate a return:

• Contact Us: Email us at info@lumecircle.com with your order number and reason for the return

• Approval: Once your return request is approved, we will provide you with return instructions and the return address

• Shipping the Item: Pack the item securely, including all original packaging, and ship it back using a trackable service

4. Return Shipping Costs

• For orders shipped within Europe, we cover the cost of the first return for either a refund or an exchange

• For orders outside of Europe, customers are responsible for all return shipping costs, including the first return

• For subsequent returns (within Europe), the customer is responsible for the return shipping cost unless the item is defective or incorrect

5. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund

• Approved refunds will be issued to your original payment method within 7–10 business days

• Please note that original shipping costs are non-refundable, except in cases of a defective product or shipping error on our part

6. Exchanges

• We only offer direct exchanges in size for the same product you are returning

• If you would like a different item, please return the original product and place a new order

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us at info@lumecircle.com within 7 days of receiving your order

• Include photos and your order number

• We will arrange a replacement or full refund, including shipping costs, at no additional charge

8. Important Notes

• Returns sent without prior authorization may not be accepted

• Items showing signs of wear, damage, or alteration (e.g., removed tags) will not be eligible for a refund

• Please ensure that all return packages are sent with a trackable shipping method. We are not responsible for returns lost in transit

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
Email: info@lumecircle.com
Website: https://www.lumecircle.com