Shipping Policy

At LUME CIRCLE, we aim to provide a seamless shopping experience with reliable and efficient shipping. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

All orders are dispatched from our fulfilment centre in Portugal. We currently ship to Portugal, all European Union member states, the United Kingdom, the United States, Canada and Australia.

If we do not currently ship to your country, please reach out to us at info@lumecircle.com to check whether we can arrange shipment.

2. Shipping Methods & Delivery Times

• Portugal: Express Shipping, 1–3 business days

• Europe (EU & United Kingdom): Standard Shipping, 5–7 business days

• Australia: Standard Shipping, 5–7 business days

• United States & Canada: Standard Shipping, 5–10 business days

Note: Delivery times are estimates and may vary depending on your location, customs processing times, and other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order value.

Free shipping thresholds:

• Portugal and Europe (EU & United Kingdom): free shipping on all orders of €60 or more
• Australia, United States and Canada: free shipping on all orders of €100 or more

For orders below the applicable threshold, the following rates apply:

• Portugal: €5
• Europe (EU & United Kingdom): €9
• Australia: €10
• United States & Canada: €14

Thresholds are assessed on the order subtotal in euros. Orders placed in other currencies are converted at the prevailing rate at checkout.

4. Order Processing & Dispatch

We aim to process all orders within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.

5. Delays & Unforeseen Circumstances

While we strive to ensure timely delivery, we cannot guarantee delivery dates due to unforeseen delays caused by:

• Natural disasters

• Severe weather

• Customs clearance delays

• Regional or global shipping disruptions

In these cases, we will keep you informed and do our best to assist.

6. Lost or Damaged Shipments

We take every precaution to ensure your order reaches you in perfect condition.

• Lost Shipments: If you haven’t received your order within 5 days after the estimated delivery date, please contact us at info@lumecircle.com. We’ll work with the carrier to locate your order.

• Damaged Goods: If your order arrives damaged, contact us within 7 days of receiving the package and include photographic evidence. We’ll assist with a replacement or refund, depending on the situation.

7. Customs Duties & Taxes

Orders shipped outside the European Union (including to the United Kingdom, United States, Canada and Australia) may be subject to customs duties, taxes, and import fees based on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer. Orders delivered within the European Union are not subject to additional customs charges.

8. Shipping Restrictions

Some regions may have shipping restrictions due to legal or logistical reasons. If we’re unable to deliver to your address, we’ll notify you and issue a full refund.

9. Address Accuracy

Please double-check your shipping details at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you need to correct an address, contact us immediately.

10. Order Modifications & Cancellations

If you need to modify or cancel an order, please contact us at info@lumecircle.com as soon as possible. We will do our best to help, but once an order has been dispatched it can no longer be modified or cancelled. This does not affect your statutory right of withdrawal, set out in the Returns & Refunds Policy below.

11. Packaging

All orders are packaged with premium materials to reflect our commitment to quality and ensure your products arrive in excellent condition.

Returns & Refunds Policy

At LUME CIRCLE, we are committed to providing high-quality products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our Returns & Refunds policy below.

1. Right of Withdrawal (EU & UK customers)

If you are resident in the European Union or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The 30-day returns window set out below is offered in addition to this statutory right.

2. Eligibility for Returns

We accept returns for the following:

• Items that are unused, unworn, unwashed, and in their original condition with all tags still attached

• Items must be returned in their original packaging (e.g., branded poly mailers, boxes, or protective sleeves)

3. Return Window

You may request a return within 30 days of receiving your order. After this period, we cannot accept returns.

4. Return Process

To initiate a return:

• Contact Us: Email us at info@lumecircle.com with your order number and reason for the return

• Approval: Once your return request is approved, we will provide you with return instructions and the return address

• Shipping the Item: Pack the item securely, including all original packaging, and ship it back using a trackable service

5. Return Shipping Costs

• Within the EU and UK: return shipping on your first return is free of charge — we cover the cost. Any subsequent returns are the responsibility of the customer and vary depending on your location and chosen courier.

• Outside the EU and UK: return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier.

Where a refund is issued, any shipping cost paid at the time of purchase is not refunded, except where the item is defective or we have made an error.

6. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund

• Approved refunds will be issued to your original payment method within 7–10 business days

7. Exchanges

• We only offer direct exchanges in size for the same product you are returning

• If you would like a different item, please return the original product and place a new order

8. Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us at info@lumecircle.com within 7 days of receiving your order

• Include photos and your order number

• We will arrange a replacement or full refund, including shipping costs, at no additional charge

9. Important Notes

• Returns sent without prior authorization may not be accepted

• Items showing signs of wear, damage, or alteration (e.g., removed tags) will not be eligible for a refund

• Please ensure that all return packages are sent with a trackable shipping method. We are not responsible for returns lost in transit

Contact Us

If you have any questions about our Shipping or Return & Refund Policy, please contact us:
Email: info@lumecircle.com
Website: https://lumecircle.com