Login

Country

Cart

Your cart is empty

Shipping Policy

At LUME CIRCLE, we aim to provide a seamless shopping experience with reliable and efficient shipping worldwide. By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Shipping Locations

We proudly ship worldwide from our fulfilment centre in Portugal. We ship to most countries across Europe, North America, South America, Asia and Australia.

If we do not ship to your country, please reach out to us to check if we can arrange shipment. 

2. Shipping Methods & Delivery Times

We offer the following shipping options:

  • Domestic (Portugal):

    • Standard Shipping: 3–5 business days

    • Express Shipping: 1–2 business days

  • European Union & UK:

    • Standard Shipping: 5–7 business days

    • Express Shipping: 2–4 business days

  • Rest of the World (including North America, Australia, Asia, and the Middle East):

    • Standard Shipping: 7–14 business days

    • Express Shipping: 3–7 business days

Note: Delivery times are estimates and may vary depending on your location, customs processing times, and other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method chosen.
We offer free standard shipping worldwide on all orders over €100 and free standard shipping on all orders inside Europe over €35.

4. Order Processing & Dispatch

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order is dispatched, you will receive a tracking number to monitor the progress of your shipment.

5. Delays & Unforeseen Circumstances

While we strive to ensure timely delivery, we cannot guarantee delivery dates due to unforeseen delays caused by:

  • Natural disasters

  • Severe weather

  • Customs clearance delays

  • Regional or global shipping disruptions

In these cases, we will keep you informed and do our best to assist.

6. Lost or Damaged Shipments

We take every precaution to ensure your order reaches you in perfect condition. However, once your package is with the carrier, we are not responsible for delays, damage, or loss during transit.

  • Lost Shipments: If you haven’t received your order within 5 days after the estimated delivery date, please contact us at info@lumecircle.com. We’ll work with the carrier to locate your order.

  • Damaged Goods: If your order arrives damaged, contact us within 7 days of receiving the package and include photographic evidence. We’ll assist with a replacement or refund, depending on the situation.

7. Customs Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees based on your country’s regulations. These charges are not included in your order total and are the responsibility of the customer.
We do not control or have visibility into these fees, and customs delays are outside our control. Please check with your local customs office before placing an order.

8. Shipping Restrictions

Some regions may have shipping restrictions due to legal or logistical reasons. If we’re unable to deliver to your address, we’ll notify you and issue a full refund.

9. Address Accuracy

Please double-check your shipping details at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If you need to correct an address, contact us immediately.

10. Order Modifications & Cancellations

Once an order is processed and shipped, it cannot be modified or cancelled. If you need to make a change, reach out to us as soon as possible - we’ll do our best to help before it dispatches.

11. Packaging

All orders are packaged with premium materials to reflect our commitment to luxury and ensure your products arrive in excellent condition.

Returns & Refunds Policy

At LUME CIRCLE, we are committed to providing high-quality products that reflect the essence of luxury and performance. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please review our Returns & Refunds policy below.

1. Eligibility for Returns

We accept returns for the following:

  • Items that are unused, unworn, unwashed, and in their original condition with all tags still attached

  • Items must be returned in their original packaging (e.g., branded poly mailers, boxes, or protective sleeves)

2. Return Window

You may request a return within 14 days of receiving your order. After this period, we cannot accept returns.

3. Return Process

To initiate a return:

  • Contact Us: Email us at info@lumecircle.com with your order number and reason for the return

  • Approval: Once your return request is approved, we will provide you with return instructions and the return address

  • Shipping the Item: Pack the item securely, including all original packaging, and ship it back using a trackable service

4. Return Shipping Costs

  • For orders shipped within Europe, we cover the cost of the first return for either a refund or an exchange

  • For orders outside of Europe, customers are responsible for all return shipping costs, including the first return

  • For subsequent returns (within Europe), the customer is responsible for the return shipping cost unless the item is defective or incorrect

5. Refunds

  • Once your return is received and inspected, we will notify you of the status of your refund

  • Approved refunds will be issued to your original payment method within 7–10 business days

  • Please note that original shipping costs are non-refundable, except in cases of a defective product or shipping error on our part

6. Exchanges

  • We only offer direct exchanges in size for the same product you are returning

  • If you would like a different item, please return the original product and place a new order

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us at info@lumecircle.com within 7 days of receiving your order

  • Include photos and your order number

  • We will arrange a replacement or full refund, including shipping costs, at no additional charge

8. Important Notes

  • Returns sent without prior authorization may not be accepted

  • Items showing signs of wear, damage, or alteration (e.g., removed tags) will not be eligible for a refund

  • Please ensure that all return packages are sent with a trackable shipping method. We are not responsible for returns lost in transit

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:
Email: info@lumecircle.com
Website: https://www.lumecircle.com